Lao Travel Links

Terms & Conditions

Please read these terms carefully before booking. They set out our commitments to you and your responsibilities as a traveller.

Our commitment is the delivery of bespoke, safe and first-class services and customer experiences through a network of locally owned and operated offices within Southeast Asia. With a focus on experience, guest safety, quality control and service delivery, you can rely on Lao Travel Links’ high standards across all the countries in which we operate. Each itinerary is individually booked and confirmed by our team of resident experts ensuring travel is operated according to your proposals. Please review our terms and conditions for more information. Each request is dutifully responded to within 24 hours unless negotiations and special requests are required on your behalf; our team will ultimately inform and follow up.

01

Pricing & Services

Lao Travel Links offer confidential rates based on market research, competition analysis, strategic negotiation and in-depth information for each specific season in each destination. These rates are offered under the condition that they cannot be displayed in any way to third parties. All quoted rates, unless otherwise specified, are net and non-commissionable.

All hotel rates in our confidential tariff are per room per night and inclusive of all applicable charges and taxes, unless otherwise specified; all tours and transfer rates in our confidential tariff are per person and inclusive of all applicable charges and taxes, unless otherwise specified; specific services from outside our confidential tariff will be offered on a case-by-case basis.

Many hotels include compulsory special gala dinners on Christmas Day, New Year’s Eve and sometimes on national and/or other festive occasions in each country. This is a compulsory charge and will be communicated and invoiced by Lao Travel Links where applicable.

02

Taxes

Unless otherwise specified, all quoted rates are inclusive of applicable taxes (including service charges, Value Added Taxes and/or locally charged taxes). Domestic tourism taxes and/or airport taxes may be applicable and are not included. These need to be paid directly to the relevant authority, by the traveller.

In the event of government-imposed tax changes, Lao Travel Links reserves the right to alter the rates accordingly. Lao Travel Links will work to avoid this from occurring however reserves the right to collect any differentials from the clients individually, which may arise.

03

Payment

Unless otherwise specified, all quoted rates are inclusive of applicable taxes (including service charges, Value Added Taxes and/or locally charged taxes). Domestic tourism taxes and/or airport taxes may be applicable and are not included. These need to be paid directly to the relevant authority, by the traveller.

In the event of government-imposed tax changes, Lao Travel Links reserves the right to alter the rates accordingly. Lao Travel Links will work to avoid this from occurring however reserves the right to collect any differentials from the clients individually, which may arise.

04

Cancellation Policy

For cancellation requested less than 31 days before arrival, the cancellation charges set out below will be payable:

(*) Some bookings may have special terms and conditions that are provided at the time of quotation.

05

Provider Information

The company is Lao Travel Links (doing business as Dirt Bike Adventure Wonder Tours).

Office: Phrabattai Village, Phou Vao Road, Luang Prabang, 10554, Laos PDR.

06

Deposit & Payment

• ✓We request an initial security deposit between US$ 200 and US$ 500 per person when booking.
• ✓The full payment must be made at least 20 days before the tour departure.
• ✓We regret to cancel your reservation if we do not receive the full payment by the time of the request.
• ✓The deposit is non-refundable and cannot be transferred to another person or booking.

07

Cancellations & Refunds

• ✓No refunds are given for cancellations due to bad weather or personal reasons.
• ✓If you cancel in writing, there may be an extra cancellation fee (depending on timing).
• ✓If you cancel after final payment and within 30 days before departure, we can’t refund beyond what is clearly stated in your bill.
• ✓We recommend travel insurance to cover cancellations for things like illness, disaster, or other personal issues.

08

Health & Responsibility

• ✓You’re responsible for your own health: we may ask for a doctor’s note to confirm you’re fit for the trip.
• ✓The tour guide has discretion over the schedule. They may change things due to weather or safety, and we explicitly state we don’t compensate for these changes.
• ✓We disclaim liability for flight delays or schedule changes.
• ✓Participants must have personal travel insurance.
• ✓We’re not responsible for loss, theft, or damage of your personal belongings.
• ✓We also disclaim liability in the event of an accident.

09

Motorcycle Changes & Damage

• ✓We may substitute a different bike during the tour (for example, due to breakdowns).
• ✓There’s third-party insurance on our vehicles: up to US$ 5,000, but there’s a US$ 500 extra charge for claims.
• ✓Participants must pay for any accidental damage worth $100–$2,000 that the tour provider believes to be their fault. The definition of “damage” excludes acceptable wear and tear, including minor blemishes or paint chips caused by insects, gravel and rock. However, the insurance does not cover severe scratches or damage due to motorcycle dumping, accidents, bush bumping, or bike flooding.
• ✓Participants are liable for up to US$ 2,000 for damages they cause (unless you buy our “Excess Reduction Policy”).
• ✓With the Excess Reduction Policy (ERP), you can reduce your liability from US$ 2,000 → US$ 200 by paying US$ 30/day during the trip. (Please note: insurance purchased in Laos will be cheaper than in your home country.)
• ✓This policy must be bought at booking time (cannot be added once the trip starts).
• ✓If the rider is under the influence of alcohol or stimulants, they take full liability and the company may refuse to provide a replacement bike.

10

Rider Requirements & Behaviour

• ✓Riders must be 22 years or older and have a valid motorcycle licence, plus at least 2 years of riding experience on similar or larger bikes.
• ✓If a participant breaks local traffic laws or the tour leader’s instructions, the company can cancel the service agreement or suspend the rider for the rest of the tour.
• ✓There is a strict rule about alcohol: participants must not drink until they stop for the night at a designated place.
• ✓The company is not responsible if the itinerary is cancelled due to government actions (e.g., border closures, quarantines), but they may transfer your booking to another tour.

11

Liability & Waiver

Before the tour, you must sign a Release and Waiver Form, acknowledging the risks of motorcycle touring. By signing, you confirm:

• ✓You’re over 18.
• ✓You have the required riding experience and licence.
• ✓The company (and its staff) will not be legally liable for injury, death, or property loss on the trip.
• ✓This waiver is binding on your heirs or anyone who could take legal action on your behalf.

12

Risks & Things to Watch Out For

• ●The deposit is non-refundable, so you really should be sure before committing.
• ●Even with tour cancellation protections, bad weather or changes may not get you a refund.
• ●You’ll need strong travel insurance (medical + liability), because the company disclaims a lot of risk.
• ●If you damage the bike, you could face a high cost (unless you pay for their ERP).
• ●Your riding experience matters a lot: they’re strict on age, licence, and years of experience.
• ●You must be very careful with behaviour (especially around alcohol), because they can remove you from the tour.
• ●There are scenarios (like government border closures) where they might cancel, and they don’t guarantee refunds — but they may try to reschedule.

Questions About These Terms?

If you have any queries relating to our Terms & Conditions, or you have a problem or complaint, please contact us at:

info@laotravellinks.com